Loading...

Course Description

This course is designed for business owners that supervise employees or have employees that supervise other employees. This program is designed to help owners and supervisory employees become better managers. Participants will be exposed to management styles, communication styles, social styles, situational awareness, time management, hiring, training and the progressive progressive discipline process to help employees improve and reduce turnover. This class will expose attendees to what constitutes quality customer service customer service and how to implement a strong customer service program..

Course Outline

  • Welcome and Introductions
  • Discussion of what a good supervisor looks like
  • Break
  • DISC Social Style Tool review
  • Time Management
  • Managing People
  • Break
  • Hiring People
  • Training People
  • Celebrating Successes
  • Communication Skills Practice
  • Customer Service Discussion
  • Wrap-up and questions

Learner Outcomes

  • What a good manager looks like
  • Communication styles
  • Social styles and situational awareness
  • Time management
  • Hiring, training and managing people
  • What great customer service looks like

Notes

A Public Service and Outreach Unit of the University of Georgia. Funded through a Cooperative Agreement with the U.S. Small Business Administration. All programs are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Loading...
Enroll Now - Select a section to enroll in
Section Title
Supervisor Skills for the Modern Manager
Type
In Person
Days
T
Time
8:30AM to 12:30PM
Dates
May 21, 2024
Schedule and Location
Contact Hours
4.0
Hosting Center
  • UGA SBDC Augusta
Course Fee(s)
Registration Fee non-credit $199.00
Section Notes
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Shelby Carl at [email protected] or call 706-650-5655.
Section Title
Supervisor Skills for the Modern Manager
Contact Hours
4.0
Hosting Center
  • UGA SBDC Augusta
Course Fee(s)
Registration Fee non-credit $199.00
Section Notes
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Shelby Carl at [email protected] or call 706-650-5655.
Section Title
Supervisor Skills for the Modern Manager
Contact Hours
4.0
Hosting Center
  • UGA SBDC Augusta
Course Fee(s)
Registration Fee non-credit $199.00
Section Notes
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Shelby Carl at [email protected] or call 706-650-5655.
Section Title
Supervisor Skills for the Modern Manager
Contact Hours
4.0
Hosting Center
  • UGA SBDC Augusta
Course Fee(s)
Registration Fee non-credit $199.00
Section Notes
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Shelby Carl at [email protected] or call 706-650-5655.
Required fields are indicated by .