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Course Description

The main purpose of restaurants is serving good food, it’s no surprise that many successful restaurants have mastered that mission with their menu, flavors, price, staff, and now safety. But, when it comes to customer experience/service, some restaurants have lagged behind, and what worked in the past is not enough for the future. With intense competition for customers, restaurant need to Reimagine their customer service.

Join us for this course to learn what successful restaurants are doing and how you can build your customer service to become a competitive advantage.

Course Outline

  • Learning how successful restaurants are excelling in customer service.
  • The difference between service and hospitality, and why does it matter.
  • Who is customer service important to?
  • What do customers/guests want?

Learner Outcomes

  • Learn the difference between service and hospitality
  • Successful strategies for customer service
  • Learning and delivering what customer want

Notes

A Public Service and Outreach Unit of the University of Georgia. Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.

 

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Enroll Now - Select a section to enroll in
Section Title
Restaurant Customer Service Reimagined
Type
Online - Fixed Date
Days
Th
Time
10:00AM to 11:30AM
Dates
Oct 12, 2023
Schedule and Location
Contact Hours
1.5
Hosting Center
  • UGA SBDC Webinars
Course Fee(s)
Class Fee non-credit $49.00
Instructors
Section Notes

All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Helen Sutherland at gwinnett@georgiasbdc.org or 678-985-6820

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