Course Description

Is your Customer Service making or breaking your business? Customer Service is vital for a happy customer and to drive repeat business. So how is your Customer Service? Every business can benefit from improved Customer Service and this program is designed around helping you as the business owner or key manager in developing strategies for improving or implementing your Customer Service program. Join us for this one hour webinar for 8 strategies to build a winning customer experience for your brand and business.

Course Outline

Examples of Who is doing it well and what we can learn from them.
Training both your employee and your customer on expectations.
Learning from customer complaints
And addressing why customers leave.

Learner Outcomes

Key Take-Aways Include:
  • Training your employees on proper response
  • Setting a standard for customer service
  • How and why to embrace complaints
  • And examples on the Gold Standards!


A Public Service and Outreach Unit of the University of Georgia. Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
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