0864 - The Experience Effect: Holiday Edition
5495021
UGA SBDC Training
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Course Description
The Experience Effect: Holiday Edition is a practical webinar designed to help small business owners create a memorable holiday customer experience that drives loyalty, referrals, and sales. Participants will learn how to strengthen every customer touch point from marketing and in-store atmosphere to packaging, service, and follow-up so your business stands out during the busiest season of the year. This course will help you plan intentional holiday promotions, add thoughtful details customers will remember, and create experiences that feel personal without becoming overwhelming or expensive. Attendees will leave with actionable ideas and a clear plan to turn seasonal shoppers into long-term customers.
Learner Outcomes
-Design a memorable holiday customer experience across every touchpoint-Create festive promotions that feel personal, intentional, and on-brand
-Use thoughtful details to increase sales, loyalty, referrals, and repeat visits
-Build a practical holiday experience plan without overspending or overwhelming your team
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