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Course Description

Smiling worker helping a customer in warehouse type store

Great customer service can be one of the most powerful competitive advantages a small business has.

In this interactive workshop, a UGA SBDC instructor will explore how strong customer service practices can help businesses retain customers, strengthen their reputation, and improve long-term profitability.

Participants will learn what makes an award-winning customer service team, how to build a culture that prioritizes the customer experience, and practical techniques staff can apply during everyday interactions with customers.

Whether you are a business owner, manager, or frontline employee, this session will provide practical insights you can implement immediately to improve your customer experience.

Learner Outcomes

  • Identify the key elements of an award-winning customer service team
  • Build processes and training that support consistent customer experiences
  • Equip front-line staff with practical techniques for handling customer interactions
  • Evaluate whether your current service approach is meeting customer expectations
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Enroll Now - Select a section to enroll in

Section Title
Winning Through Customer Service
Type
In Person
Days
T
Time
9:30AM to 11:30AM
Dates
Jun 09, 2026
Schedule and Location
View Details
Contact Hours
2.0
Hosting Center
  • UGA SBDC at Georgia Southern University
Course Fee(s)
Registration Fee non-credit $39.00
Instructors
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