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Course Description

Smiling worker handing a person their billGreat customer service doesn't just come from polite customer interactions; it is fueled behind the scenes by a strong team Culture. This course moves from basic "politeness" to explore the mechanics of building a "Culture" of customer service and leveraging technology to answer the most important question:  "Are we retaining customers, or are we always having to chase new ones?"

Learner Outcomes

  • Connect “great company culture" with “great customer experience”
  • Change the trajectory of your business' long-term competitive advantage through a service and experience driven approach
  • Leverage technology to enhance customer service by increasing interaction and building community
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Section Title
Customer Service: Develop Your True Competitive Edge
Type
In Person
Days
Th
Time
10:00AM to 11:30AM
Dates
May 07, 2026
Schedule and Location
Contact Hours
1.5
Hosting Center
  • UGA SBDC Gwinnett
Course Fee(s)
Class Fee non-credit $39.00
Instructors
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