0798 - Five Methods to Conflict Resolution
Course Description
Conflict occurs in our workplace almost daily with clients, coworkers and other stakeholders. It can cause productivity to suffer, cause emotional stress, employees to leave or possibly worse. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. Instructor Daniel McCoy gives employees, business owners, managers and other professionals the tools to understand conflict and improve conflict resolution skills. Discussion includes the five methods of dealing with conflict and six steps to take in the conflict resolution process.
Learner Outcomes
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Identify common sources of workplace conflict
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Recognize how conflict impacts individuals and organizations
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Distinguish between the five methods of dealing with conflict and determine when each approach is most effective
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Demonstrate strategies for resolving conflict professionally while maintaining productive working relationships
Daniel McCoy, a Senior Business Consultant at the UGA Small Business Development Center, Kennesaw State University, leverages over two decades of banking expertise, specializing in Commercial/SBA lending and financial advisory. With a solid foundation built over 10+ years in upper management in retail, Daniel seamlessly blends strategic acumen with operational finesse. His proficiency extends to human resources, grant research and government contracting, Daniel holds a BA degree from Covenant College and an MBA in Accounting from Benedictine University and is a SHRM Certified Professional and member in the National Society of Leadership and Success.