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Course Description

Join the UGA SBDC  for a workshop on service delivery, customer relationships, and employee engagement. This workshop is designed to give small businesses the skills and information they need to provide exceptional customer service and create long-lasting connections. When done right, service can be the most important, sustaining, and rewarding function for your customers and business.

Get ready for discussions and activities on building an award-winning services team and maintaining customer connections through better company tactics. A winning team of skilled, motivated employees ensures consistent, high-quality interactions that meet customer needs. When employees feel valued and prepared, they deliver excellent service and increase customer retention. Gear up for a session on successful customer service! Growth starts with strengthening customer relationships and empowering employees to create exceptional experiences. 

Learner Outcomes

  • Evaluate customer satisfaction and establish a returning base. 
  • Increase company impact through greater service techniques. 
  • Identify what customers and guests want and need.
  • Improve customer service systems through customer feedback.
  • Create efficient methods and processes for employees.
  • Generate employee empowerment and involvement in service development.
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Enroll Now - Select a section to enroll in

Section Title
From Service to Success: Increase Customers with a Winning Team
Type
In Person
Days
W
Time
8:30AM to 12:30PM
Dates
Feb 25, 2026
Schedule and Location
View Details
Contact Hours
4.0
Hosting Center
  • UGA SBDC DeKalb
Course Fee(s)
Registration Fee non-credit $69.00
Instructors
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