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Course Description

Great customer service is good but hospitality is unforgettable. In Module 3 of 4 in the restaurant series, we’ll guide you through the fundamentals of customer service and how to elevate it into genuine hospitality. You’ll learn what today’s guests expect, how to exceed those expectations, and how to create memorable experiences that keep them coming back.

Each module can be taken on its own, but for the most impactful learning, we recommend completing the full series.

Explore this module in this series:

Restaurant Series: Expanding Your Restaurant Success

Learner Outcomes

  • Recognize the importance of delivering exceptional customer service
  • Deliver memorable and consistent customer service experiences
  • Differentiate between customer service and true hospitality
  • Identify what guests really want and how to meet their expectations

Applies Towards the Following Series

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